Sustainable Development in the Call Hub Industry

 Sustainable Advancement in the Contact Centre Industry Essay

1 LASTING DEVELOPMENT IN THE CALL CENTRE INDUSTRY

EXAMPLE OF OFFSHORING BOOM IN MANIZALES, REPUBLIC OF COLOMBIA

ANDRES FRANCES MORALES EXPERT IN MANAGEMENT TECHNOLOGY VRIJE UNIVERSITEIT BRUSSEL [email protected] ac. always be

January, 2012.

ABSTRACT In order to learn about the sustainability of the current call companies expansion in Manizales, with the growth and development it could bring to the working labour presently there; a literary works research has been undertaken. Firstly, a retrospect of the constitutional reform process is offered, endorsed by simply theoretical disputes supporting these kinds of initiative. Second of all, a theoretical research from the dynamics in the call hub industry is usually analyzed in comparison with the call up centre situation in Manizales. It is found that the procedure given by the firms for the exceptional conditions in Manizales to settle fresh call companies is certainly not sustainable, therefore the author propose three efforts to improve, meliorate, amend, better the situation. They are implementation of corporate cultural responsibility condition; flourishing the working labour with training and development of green technologies.

JEL classification: J81, K31, Q01. Key words: Metabolism of Republic of colombia, reform, doing work labour, contact centre, sustainability.

2 Contents

Introduction......................................................................................................................................... a few Constitutional reforms and Substantive Labour Code reforms........................................................... some The Overseas Outsourcing in Manizales, Republic of colombia........................................................................... 9 Environmentally friendly Development in the Offshoring Freelancing Business.................................................. 12 References......................................................................................................................................... seventeen

3 Intro

Colombia features experienced a Constitutional change back in 1991. On that reform, simple principal legal rights were resolved in term of human rights. In addition, it is a change promulgating economical openness and liberalization, however the policies in the labour field ruling in Colombia weren't coherent with a capitalist model of development. Therefore , during the 1990‟s and the 2000‟s, the country released several Constitutional reforms and Substantive labour code reforms aiming to make flexible the labour industry. That fb timeline is described in the conventional paper with some theoretical ideas stopping up those reforms. Some of the morals are that free control is a less-than-perfect policy; those who claim to know the most about finance believe that cost-free trade is usually better than any other policy and governments should follow it. For the reason that by minimizing firing costs, the share of working labour is far more efficient, in addition to the short-run, it causes the damage of useless jobs that only existed because of the high shooting costs that companies were required to pay. one particular The reconstructs brought a remarkable expansion of call organisations in Manizales starting in 2007, because Manizales was declared cost-free zone to get call companies. It resulted in offshoring organizations settling in the city can enjoy exception on obligations of charges on imported equipment and exception of payments of VAT too. Other circumstances were met like low wages, huge supply of doing work labour pressure, and economies of size. However , a revision in the literature gives the work in call organisations like a memories of TaylorismFordism. A detailed description of the aspect within contact centres in Manizales lets to conclude the fact that firm‟s functionality and the approach of the functioning labour as principal source is certainly not sustainable. Besides that, that contradicts content articles in the Cosmetic advocating against slavery, servitude, and the servant trade in all of the forms. Overall, after understanding sustainability, it will be possible to support the idea of unsustainability in the call zones industry in Manizales. Therefore , three...

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